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Terms of Use

Effective Date: July 22, 2026 · Last Updated: July 22, 2026

This page is maintained by Melo to set out the rules and expectations for using the Melo Services. If you have questions, contact us at support@melopiano.ai.

These Terms of Use (“Terms”) form a legally binding agreement between you and Melo Piano LLC, doing business as Melo (“Melo,” “we,” “our,” or “us”).

These Terms govern your access to and use of: the website located at melopiano.ai; Melo’s mobile and web applications; Melo’s piano-learning, practice, transcription, arrangement, creator, artificial intelligence, and related features; and any beta, preview, early-access, or promotional services offered by Melo. Together, these are called the “Services.”

Please read these Terms carefully. By creating an account, purchasing or accessing content, uploading material, or otherwise using the Services, you agree to these Terms and Melo’s Privacy Policy. If you do not agree, do not access or use the Services.

1. Eligibility

You must be at least 13 years old to create a Melo account.

If you are under the age of legal majority where you live, you may use the Services only with the permission and supervision of a parent or legal guardian. By allowing a minor to use the Services, the parent or guardian agrees to these Terms on the minor’s behalf and accepts responsibility for the minor’s use of the Services.

Children under 13 may not create an account or provide personal information to Melo unless Melo has introduced a legally compliant parental-consent process that expressly allows such use.

You may not use the Services if:

  • you are prohibited from doing so under applicable law;
  • your account was previously terminated for violating these Terms;
  • you are using the Services on behalf of another person or organization without authority to bind them.

2. Accounts

Certain features require a Melo account. You agree to:

  • provide accurate and current account information;
  • maintain the confidentiality of your login credentials;
  • use a strong and secure password;
  • promptly update information that changes;
  • notify Melo if you believe your account has been compromised;
  • accept responsibility for activity conducted through your account, except to the extent caused by Melo’s failure to use reasonable security measures.

You may not:

  • impersonate another person or organization;
  • create an account using false information;
  • transfer, sell, rent, or share your account;
  • use another person’s account without permission;
  • create multiple accounts to evade restrictions, payment obligations, or enforcement actions.

Melo may require account verification or additional information before permitting access to certain features.

3. License to Use Melo

Subject to these Terms, Melo grants you a limited, personal, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Services for lawful personal, educational, or internal professional purposes.

This license does not transfer ownership of Melo, its software, content, technology, or intellectual property to you.

Separate commercial, school, teacher, creator, or enterprise terms may apply where Melo expressly authorizes business or institutional use.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You may not:

  • copy, reproduce, distribute, sell, rent, sublicense, or commercially exploit the Services except as expressly authorized;
  • reverse engineer, decompile, disassemble, decode, or attempt to derive the source code or underlying models of the Services, except where such restrictions are prohibited by law;
  • bypass, disable, defeat, or interfere with security, authentication, access-control, subscription, digital-rights-management, or usage-limit features;
  • probe, scan, test, or exploit a vulnerability without Melo’s prior written permission;
  • introduce malware, malicious code, automated attacks, or harmful files;
  • scrape, crawl, harvest, index, or extract data using automated tools without written authorization;
  • use bots or scripts to create accounts, generate artificial activity, inflate views, manipulate rankings, or abuse creator payments;
  • interfere with the operation, availability, performance, or integrity of the Services;
  • use the Services to infringe copyrights, trademarks, privacy rights, publicity rights, or other rights;
  • upload unlawful, harmful, threatening, harassing, defamatory, deceptive, obscene, or abusive content;
  • attempt to identify, contact, track, or profile another user through unauthorized means;
  • use Melo’s outputs or systems to create a competing product by systematically extracting Melo content, data, arrangements, or functionality;
  • use the Services in violation of applicable laws, regulations, licenses, contracts, or third-party platform terms.

Melo may investigate suspected violations and may restrict or terminate access where reasonably necessary to protect the Services, users, creators, partners, or third parties.

5. Melo Content and Intellectual Property

The Services and all materials provided by Melo, including the following, are owned by Melo or its licensors:

  • software, code, interfaces, systems, and technical architecture;
  • note-detection, synchronization, arrangement, transcription, and practice technologies;
  • artificial-intelligence systems, models, workflows, prompts, and output formats;
  • falling-note visualizations and player designs;
  • graphics, animations, layouts, text, sounds, icons, and branding;
  • song metadata, catalog organization, annotations, and editorial material;
  • documentation, databases, and compilations;
  • the Melo name, logo, trademarks, and trade dress;
  • improvements, modifications, and derivative works of the Services.

These materials are protected by intellectual-property and unfair-competition laws. Except for the limited license expressly granted under these Terms, no rights are granted to you by implication, waiver, estoppel, or otherwise.

You may not remove, conceal, or alter copyright, trademark, attribution, or proprietary notices displayed through the Services.

6. Music and Third-Party Content

Melo may provide access to songs, compositions, arrangements, recordings, MIDI files, sheet music, falling-note presentations, creator content, and other materials owned or licensed by third parties.

Your right to access this material is limited to the functionality and uses made available through Melo. Unless Melo expressly authorizes otherwise, you may not:

  • download, export, copy, or redistribute catalog content;
  • publicly perform, broadcast, publish, sell, sublicense, or commercially exploit it;
  • remove rights-management information or attribution;
  • use Melo content to create unauthorized sheet music, MIDI files, arrangements, tutorials, recordings, videos, or competing products;
  • access content outside the territory, subscription, purchase, device, or period for which it is offered.

Content availability may vary by territory, subscription, device, licensing status, and time. Melo may add, modify, replace, restrict, or remove content when licenses change or expire.

Purchasing access to a song, arrangement, subscription, or creator offering does not transfer ownership of the underlying music or intellectual property.

7. User Content

“User Content” means information or material you submit, upload, record, create, publish, or transmit through Melo, including:

  • piano recordings;
  • audio and video files;
  • MIDI files;
  • arrangements and transcriptions;
  • sheet music and falling-note projects;
  • project titles and descriptions;
  • profile information and images;
  • comments, reviews, ratings, and feedback;
  • creator uploads;
  • support files and diagnostic submissions.

7.1 Your Ownership

As between you and Melo, you retain any ownership rights you legally hold in your User Content. These Terms do not give you ownership of third-party compositions, recordings, arrangements, lyrics, trademarks, or other material that may be contained in your User Content.

7.2 License to Melo

You grant Melo a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, process, modify, adapt, format, transmit, display, and otherwise use your User Content solely as reasonably necessary to:

  • provide the Services you request;
  • generate transcriptions, arrangements, or practice experiences;
  • save and synchronize your projects;
  • display content you choose to publish;
  • distribute creator content through features you authorize;
  • provide support and troubleshoot problems;
  • secure, maintain, and improve the Services;
  • comply with law and enforce these Terms.

This license continues for as long as your User Content is stored or used through the Services. It may continue for a reasonable backup, legal-compliance, dispute-resolution, or technical period after deletion.

For public creator content or material distributed through Melo, additional creator terms may grant Melo broader promotional, distribution, monetization, and licensing rights.

7.3 Your Promises About User Content

You represent and warrant that:

  • you own your User Content or have all permissions necessary to submit and use it through Melo;
  • your User Content does not infringe or violate intellectual-property, privacy, publicity, contractual, or other rights;
  • you have obtained any required consent from performers, collaborators, teachers, students, or other individuals included in the content;
  • your User Content does not contain unlawful or malicious material;
  • Melo’s authorized processing of your User Content will not violate any agreement or law applicable to you.

Uploading a song link, audio file, video, arrangement, or recording does not itself establish that you have the right to use that material. You are responsible for understanding whether you may legally upload, transform, share, publish, monetize, or distribute particular content.

8. Private and Public Projects

Projects are private by default unless the applicable feature clearly indicates otherwise or you choose to publish or share them.

When you publish or publicly share content:

  • it may be viewed, copied, discussed, or shared by others;
  • your username, profile, and attribution may appear with it;
  • removal may not eliminate copies previously downloaded, captured, or shared by others;
  • Melo may display and promote the content as permitted by these Terms and any creator agreement.

You should not publish personal, confidential, sensitive, or proprietary information you do not want others to access.

9. Artificial Intelligence Features

Melo may use artificial intelligence, machine learning, automated analysis, or algorithmic systems to:

  • identify notes, pitches, chords, rhythms, tempo, and timing;
  • transcribe audio or video;
  • generate or modify piano arrangements;
  • classify left-hand and right-hand notes;
  • adjust musical difficulty;
  • generate falling-note or sheet-music presentations;
  • recommend songs, creators, or practice material;
  • evaluate performance or provide practice feedback.

9.1 AI Results May Be Inaccurate

Artificial-intelligence outputs may be incomplete, inaccurate, inconsistent, or unsuitable for your intended use. Melo does not guarantee that an AI-generated arrangement, transcription, note assignment, difficulty adjustment, or practice result will accurately reproduce the source material, be musically correct, be playable, be free of errors, satisfy copyright or licensing requirements, or be appropriate for publication, performance, teaching, sale, or distribution.

You are responsible for reviewing and verifying AI-generated content before relying on or sharing it.

9.2 No Guarantee of Rights in AI Output

Melo does not guarantee that AI-generated output is copyrightable, unique, non-infringing, or exclusively owned by you. Similar or identical output may be generated for other users. Your ability to use an output may depend on the rights in the source material, your instructions and uploads, applicable copyright and other laws, Melo’s licenses, third-party terms, and whether the output incorporates protected material.

9.3 AI Processing Providers

Melo may use contracted technology providers to process content submitted through AI-enabled features. Processing is governed by Melo’s Privacy Policy and applicable provider arrangements. Do not submit trade secrets, highly sensitive personal information, or confidential material through AI features unless Melo expressly states that the feature is appropriate for such use.

9.4 Feature Limits

Melo may impose:

  • upload limits;
  • file-format restrictions;
  • processing limits;
  • usage credits;
  • rate limits;
  • project caps;
  • waiting periods;
  • subscription requirements.

Melo may modify these limits to manage cost, capacity, security, licensing, or product performance.

10. Creator and Arranger Content

Melo may allow creators, arrangers, teachers, or other contributors to upload and distribute content. Creators may be required to enter into a separate Creator Agreement. If these Terms conflict with an executed Creator Agreement, the Creator Agreement controls with respect to the creator relationship.

Creators represent and warrant that they have all rights needed to:

  • upload and distribute their content;
  • create or authorize the arrangement;
  • permit Melo to display, process, sell, license, or promote it;
  • use any associated names, images, performances, recordings, and metadata;
  • receive and direct payments connected with the content.

Melo may review, reject, edit, restrict, demonetize, or remove creator content that:

  • violates these Terms;
  • creates legal or licensing risk;
  • is inaccurate or misleading;
  • fails quality or technical requirements;
  • is subject to a complaint;
  • is no longer covered by an applicable license;
  • harms users or the integrity of the Services.

Creator badges, placement, rankings, recommendations, features, and promotional opportunities are not guaranteed.

11. Feedback

You may provide ideas, suggestions, corrections, feature requests, test results, or other feedback concerning Melo. You grant Melo a perpetual, worldwide, irrevocable, royalty-free, transferable, and sublicensable right to use, reproduce, modify, commercialize, and incorporate that feedback without compensation or restriction.

This does not transfer ownership of private recordings or projects merely because you report a problem involving them. Do not submit confidential information as feedback unless Melo has agreed in writing to receive it confidentially.

12. Beta and Early-Access Services

Melo may provide beta, preview, prototype, experimental, or early-access features. Beta features:

  • may contain errors;
  • may produce inaccurate results;
  • may experience interruptions;
  • may lose or corrupt data;
  • may change substantially;
  • may be restricted or discontinued at any time;
  • may not be suitable for production, professional, or commercial use.

You acknowledge that beta access is provided for testing and evaluation. You should maintain copies of important files and avoid relying on Melo as the sole storage location for irreplaceable content.

Melo may collect additional diagnostics and feedback from beta users as described in the Privacy Policy.

Melo may limit beta participation, revoke access, reset accounts or projects, or discontinue a beta without liability, subject to applicable law.

13. Subscriptions, Purchases, and Payments

13.1 Prices

Prices, features, billing periods, content access, and applicable limits will be shown before purchase. Prices may vary based on location, currency, platform, taxes, promotional offers, subscription tier, and creator or song pricing.

Melo may change prices prospectively. Price changes do not affect a completed one-time purchase, but they may apply to future subscription periods after any notice required by law.

13.2 Payment Authorization

By making a purchase, you authorize Melo or its payment provider to charge the selected payment method for the displayed purchase price, applicable taxes, recurring subscription charges where authorized, and other charges clearly disclosed before purchase. You agree to provide accurate billing information and maintain a valid payment method.

13.3 Subscriptions and Automatic Renewal

If you purchase an automatically renewing subscription:

  • the subscription continues for the disclosed billing period until canceled;
  • you authorize recurring charges at the price disclosed during checkout;
  • renewal charges may include applicable taxes;
  • renewal terms will be disclosed before purchase;
  • you may cancel through the method identified in your account, checkout flow, app marketplace, or purchase confirmation.

Cancellation generally takes effect at the end of the current paid billing period unless applicable law or the purchase terms state otherwise. Deleting the Melo application does not necessarily cancel a subscription.

If you purchased through Apple, Google, or another third-party marketplace, subscription management, billing, cancellation, and refunds may be handled by that marketplace under its terms.

13.4 Free Trials and Promotions

Promotional or free-trial terms will be disclosed at signup. Where a free trial converts into a paid subscription, Melo will disclose the price, timing, and cancellation method before enrollment.

Unless otherwise stated, promotions:

  • are limited to eligible users;
  • may not be combined;
  • have no cash value;
  • may be changed or withdrawn before acceptance;
  • may be restricted by territory or platform.

13.5 Taxes

You are responsible for applicable sales, use, value-added, goods-and-services, or similar taxes, except taxes based on Melo’s net income. Taxes may be calculated and collected by Melo, a payment processor, or an application marketplace.

13.6 Refunds

Except where required by law or expressly stated during purchase, payments are non-refundable. Melo may issue refunds or credits at its discretion. Issuing a refund in one situation does not require Melo to issue refunds in similar situations.

Purchases made through a third-party marketplace are subject to that marketplace’s refund process and policies.

13.7 Failed Payments

If a payment fails, Melo may:

  • retry the payment;
  • request a different payment method;
  • suspend paid features;
  • reduce the account to a free tier;
  • terminate the subscription after any legally required notice.

You remain responsible for unpaid amounts lawfully incurred before cancellation or termination.

14. Virtual Credits and Promotional Benefits

Melo may offer credits, tokens, beta benefits, badges, access privileges, or promotional items. Unless otherwise stated:

  • they are licensed, not sold;
  • they have no cash value;
  • they cannot be transferred or resold;
  • they are not property;
  • they may expire;
  • they may be revoked if obtained through fraud, error, abuse, or violation of these Terms.

Melo may modify or discontinue virtual or promotional benefits subject to applicable law.

15. Copyright Complaints

Melo respects intellectual-property rights.

If you believe material available through Melo infringes your copyright, you may submit a notice containing:

  • identification of the copyrighted work;
  • identification and location of the allegedly infringing material;
  • your name and contact information;
  • a statement that you have a good-faith belief that the use is not authorized;
  • a statement, under penalty of perjury, that the information in the notice is accurate and that you are authorized to act for the copyright owner;
  • your physical or electronic signature.

Notices should be sent to:

Melo Copyright Agent
Legal entity: Melo Piano LLC
Email: support@melopiano.ai

Melo may remove or restrict access to disputed material while evaluating a complaint. Where applicable, a user may submit a legally sufficient counter-notification. Melo may restore content when legally permitted.

Melo may terminate accounts of users who repeatedly infringe intellectual-property rights in appropriate circumstances. Submitting a knowingly false infringement or counter-notification may result in legal liability.

16. Privacy

Melo’s Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Services, you acknowledge that your information will be handled as described in the Privacy Policy.

You are responsible for obtaining any consent required before uploading personal information, recordings, performances, or content involving another person.

17. Third-Party Services

The Services may contain links to or integrations with third-party services, including:

  • app marketplaces;
  • payment processors;
  • authentication providers;
  • video or music platforms;
  • creator websites;
  • social networks;
  • cloud and artificial-intelligence providers.

Melo does not control third-party services and is not responsible for their availability, content, privacy, security, or practices. Your use of a third-party service is governed by that third party’s terms and policies. A link or integration does not imply endorsement.

18. Service Changes and Availability

Melo is continuing to develop the Services. Melo may:

  • add, change, remove, or discontinue features;
  • change technical requirements;
  • modify supported devices or file types;
  • impose or change usage limits;
  • remove songs or creator content;
  • temporarily suspend access for maintenance or security;
  • discontinue all or part of the Services.

We will provide notice where required by law. Where a material change affects a prepaid service, Melo may provide a reasonable alternative, credit, or refund where legally required or appropriate.

Melo does not guarantee uninterrupted, error-free, or permanent availability.

19. Account Suspension and Termination

19.1 Termination by You

You may stop using Melo at any time. You may request account deletion through the available account settings or by contacting support@melopiano.ai.

Account deletion does not automatically cancel a subscription purchased through a third-party marketplace. You must cancel through the applicable marketplace when required.

19.2 Termination or Suspension by Melo

Melo may suspend, restrict, or terminate your access if:

  • you materially violate these Terms;
  • you fail to pay required fees;
  • your use creates security, legal, licensing, or operational risk;
  • you engage in fraud, abuse, infringement, or harmful conduct;
  • we are required to do so by law or a third-party platform;
  • continued provision of the Services is no longer commercially or technically practical.

Where reasonable, Melo may provide notice and an opportunity to correct a violation. Immediate action may be taken for serious, repeated, fraudulent, illegal, or security-related conduct.

19.3 Effect of Termination

Upon termination:

  • your license to use the Services ends;
  • you must stop accessing terminated features;
  • some User Content may be deleted;
  • public content may be removed or retained as permitted by these Terms;
  • unpaid obligations remain due;
  • provisions intended to survive termination remain effective.

Melo may allow a limited period to download or export eligible User Content, but it does not guarantee export availability unless required by law or expressly promised.

20. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” MELO DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF: MERCHANTABILITY; FITNESS FOR A PARTICULAR PURPOSE; TITLE; NON-INFRINGEMENT; ACCURACY; RELIABILITY; AVAILABILITY; QUIET ENJOYMENT.

MELO DOES NOT WARRANT THAT:

  • the Services will always be available or error-free;
  • audio or MIDI detection will identify every note;
  • Wait Mode will respond perfectly;
  • transcriptions or arrangements will be accurate;
  • content will remain available;
  • the Services will meet every user’s needs;
  • files or progress will never be lost;
  • defects will always be corrected;
  • outputs will be legally safe to publish or commercialize.

MELO IS A LEARNING AND CREATIVE TOOL. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL, LICENSING, MUSIC-PUBLISHING, MEDICAL, HEARING, OR OTHER SPECIALIST ADVICE.

Some jurisdictions do not allow certain warranty exclusions. In those jurisdictions, exclusions apply only to the extent permitted by law.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MELO AND ITS OWNERS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR: INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, GOODWILL, OPPORTUNITY, OR DATA; LOSS OR CORRUPTION OF PROJECTS, RECORDINGS, OR PROGRESS; COST OF SUBSTITUTE SERVICES; DAMAGES ARISING FROM THIRD-PARTY CONTENT OR SERVICES; UNAUTHORIZED ACCESS TO AN ACCOUNT; OR RELIANCE ON AN AI-GENERATED ARRANGEMENT, TRANSCRIPTION, OR RESULT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MELO’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF: THE AMOUNT YOU PAID TO MELO DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR ONE HUNDRED U.S. DOLLARS.

These limitations apply regardless of the legal theory and even if Melo was advised that damages were possible. Nothing in these Terms excludes liability that cannot legally be excluded, including liability for intentional misconduct or other liability that applicable law requires to remain available.

22. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless Melo and its owners, affiliates, officers, directors, employees, contractors, licensors, and service providers from claims, damages, losses, liabilities, judgments, costs, and reasonable attorneys’ fees arising from:

  • your User Content;
  • your violation of these Terms;
  • your violation of law;
  • your infringement or misuse of another person’s rights;
  • your unauthorized upload, arrangement, publication, sale, or distribution of music or content;
  • your misuse of the Services;
  • activity conducted through your account.

Melo may control the defense of a covered claim. You agree to reasonably cooperate and may not settle a claim in a way that imposes an obligation on Melo without Melo’s written consent.

This section may not apply to the extent prohibited by consumer-protection law.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Wisconsin, without regard to conflict-of-law principles.

Any legal proceeding arising from these Terms or the Services must be brought in the state or federal courts located in Milwaukee, Wisconsin and you and Melo consent to the jurisdiction of those courts.

This provision does not prevent you from exercising rights or bringing claims in another forum where applicable consumer law does not permit such rights to be waived.

Before filing a formal legal claim, you and Melo agree to attempt in good faith to resolve the dispute informally for at least 30 days. To begin the informal process, send a written notice describing the dispute and requested resolution to: support@melopiano.ai. Melo will send notices to the email address associated with your account.

24. Changes to These Terms

Melo may update these Terms as the Services, business model, or law changes. The updated Terms will be posted through the Services with a revised “Last Updated” date.

For material changes, Melo may provide additional notice through:

  • email;
  • an in-app notification;
  • an account message;
  • a prominent website notice.

Changes become effective on the date stated in the updated Terms. Where required by law, Melo will ask you to affirmatively accept material changes.

Your continued use after the effective date constitutes acceptance where permitted by law. If you do not accept the revised Terms, you must stop using the Services.

25. Electronic Communications

You agree that Melo may provide agreements, disclosures, notices, receipts, and other communications electronically. Electronic notices may be delivered by email, through an in-app notification, through your account, or by posting through the Services.

You are responsible for keeping your email address current. You may retain copies of these Terms and other electronic notices for your records.

26. General Provisions

26.1 Entire Agreement

These Terms, the Privacy Policy, applicable purchase terms, and any additional terms expressly accepted by you constitute the entire agreement between you and Melo concerning the Services. A Creator Agreement, school agreement, enterprise agreement, license, or other signed contract may supplement or replace portions of these Terms.

26.2 Assignment

You may not assign or transfer these Terms or your account without Melo’s written consent. Melo may assign these Terms in connection with a merger, financing, acquisition, restructuring, sale of assets, corporate reorganization, or transfer of the Services.

26.3 Severability

If a provision is held invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain effective.

26.4 No Waiver

Failure to enforce a provision is not a waiver of Melo’s right to enforce it later.

26.5 No Third-Party Beneficiaries

Except as expressly stated, these Terms do not create rights for third parties.

26.6 Force Majeure

Melo is not responsible for delay or failure caused by events beyond its reasonable control, including natural disasters, Internet or utility failures, cyberattacks, labor disputes, governmental actions, war, civil unrest, public-health emergencies, or failures of third-party infrastructure.

26.7 Headings

Headings are provided for convenience and do not affect interpretation.

27. Contact Information

Questions concerning these Terms may be sent to:

Melo Legal Team
Website: melopiano.ai
Email: support@melopiano.ai
Legal entity: Melo Piano LLC